Privacy Policy

  • Friendly Hills ("we," "our," or "us") is committed to protecting the privacy of our website visitors and guests. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website.

  • We may collect the following information:

    • Directly from you: Information you provide through contact forms, newsletter sign-ups, or when communicating with us (e.g., name, email, phone number).

    • Automatically: Certain technical information such as your IP address, browser type, device information, and usage data through cookies or similar technologies.

    • Through our booking partner (Cloudbeds): All reservations are managed by Cloudbeds. When you book a stay, your information is collected and processed by Cloudbeds according to their own Privacy Policy. We receive limited details (such as your name, booking dates, and contact information) to manage your reservation.

  • We may use your information to:

    • Respond to inquiries and provide customer service.

    • Confirm and manage reservations received from Cloudbeds.

    • Send important updates about your stay or our services.

    • Improve our website and offerings.

    • Comply with legal obligations.

  • We do not sell your personal data. We may share your information with:

    • Service providers who assist us in operating our website or communications.

    • Cloudbeds, who manages reservations on our behalf. Please review their Privacy Policy for details on how they handle your data.

    • Legal authorities if required by law or to protect our rights.

  • Our website may use cookies and similar technologies to improve functionality, analyze traffic, and personalize content. You can control cookie settings through your browser preferences.

  • We implement reasonable safeguards to protect your information. However, no online system is 100% secure.

  • Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, or objection to processing. To exercise these rights, please contact us.

  • Our website may contain links to third-party websites (including Cloudbeds). We are not responsible for the privacy practices of those sites.

  • If you have any questions about this Privacy Policy, please contact us at:

    Friendly Hills

    Rua da Barroca 4,
    Lisbon, Portugal

    info@friendlyhills.pt

    +351 911551303